AI Frees Employees from Routine Work and Creates Future Careers
Institutional excellence and information technology experts stressed that the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Deputy Prime Minister and Ruler of Dubai, Ra'ah Allah, to convert 50% of government operations and services to "self-implementing and led" AI models within two years, represent a profound philosophical shift that moves government work from the "response to demand" stage to the "prediction of needs" stage.
And they predicted that this shift would result in the birth of unprecedented career paths, such as "AI ethics officers" and "technical human collaboration managers", as opposed to the disappearance of regular jobs.
They explained that this transformation would free the civil servant from traditional tasks, freeing him from more valuable innovative roles, especially with the state's commitment to implementing comprehensive training programs.
They found that there are 10 key service sectors that are candidates to lead this qualitative transformation: citizenship, housing, health, education, municipal services, human resources, social support, customs, taxes, government procurement, and judicial services.
Emirati leadership
In detail, digital transformation consultant and institutional excellence expert Faisal Shamri confirmed that the UAE has succeeded in establishing a global leadership model in the field of artificial intelligence, becoming the world's first government to deploy AI at the national level, with ambitious targets to transform 50% of federal government processes within two years.
He explained that UAE leadership was not born by chance, but started a decade ago through strategic stations, including the appointment of the first Minister of Artificial Intelligence in 2017, the integration of AI as an advisory member of the Cabinet (2025) and the launch of the AI Working Framework (2026).
He pointed out that these steps have put the UAE ahead of its global counterparts by a time difference of five to 10 years, as confirmed by the Stanford University HAI Index, which ranks the country fifth in the world on 42 AI indicators.
He added that the state strategy is not just technical guidance, it's based on completely "reengineering" government processes and shaping bureaucracy to be AI-based first, turning government services into autonomous, real-time self-improvement systems.
In terms of institutional trust, Shamri cited international reports that showed that 92% of CEOs in the UAE fully trust AI governance, a percentage far exceeding the global average of 76%, reflecting a unique balance between government vision and private sector aspirations.
He stressed that the expansion of the use of artificial intelligence within the UAE government is not aimed at replacing the human element, but enabling it, stressing His Highness Sheikh Mohammed bin Rashid Al Maktoum's vision that "people come first".
Shamri explained that the national AI initiatives are not a way to reduce costs by cutting jobs, but an initiative to empower people, where the government explicitly commits not to exclude any employee.
He pointed out that the announced plan is based on the path of "comprehensive rehabilitation", through training and upskilling of employees to manage, supervise and innovate these technologies.
He stressed that the UAE is delivering a strong global message proving that technological transformation and human dignity are on two parallel lines. While the world is busy discussing AI-induced unemployment, the UAE is adopting "continuous compulsory training" as a strategic way to ensure human survival centred on civilization and development, and transforming technical challenges into opportunities to enhance human skills.
The AI boom in the UAE is expected to result in the birth of new and unprecedented career paths within the government system, in line with the empowerment strategy adopted by the state.
He said that the ongoing transformation process will create pivotal disciplines for the management of the next phase, most notably: ethics officers of artificial intelligence, to ensure compliance with human standards and values, agency AI supervisors, to manage and direct independent systems, and managers of cooperation between man and artificial intelligence, to ensure harmony and productivity between the human element and intelligent technologies.
He pointed out that these jobs represent the next generation of sovereign and operational careers that will make the UAE employee a "manager and innovator" of technology, not just its user, reinforcing the flexibility of the government and its ability to anticipate the challenges of the future.
He stressed that the UAE has succeeded in building an integrated ecosystem for AI innovation, based on world-class research institutions, providing a strategic foundation for research and talent that only a few countries in the world match.
This system includes a solid research base comprising Mohammed Bin Zayed University of Artificial Intelligence, the Institute of Technological Innovation, which developed the open-source Falcon model, in enhancing the status of the tech state, as well as innovation centers such as Hub71 and the Dubai World Centre for Art's Innovation Center.
A government that predicts.
His Highness Sheikh Mohammed bin Rashid Al Maktoum's announcement that 50% of government sectors, services and processes will be converted into self-implementing and leadership AI models within two years is not merely a new technological step, but reflects a qualitative shift in the philosophy of government action, from a government that responds to demands to a government that predicts needs and initiates solutions and manages processes intelligently and proactively. So what we're talking about here is no longer just using AI as an auxiliary tool, but enabling it to monitor variables, analyze data, make recommendations, and implement a series of actions within a clear governance system.
He stressed that "this step is moving government services from a phase of gradual improvement to a phase of transformational innovation, where transformational innovation means not only speeding up the service itself, but redesigning the service from its roots: Why does the customer actually demand the service? Can you reach him before he asks for it? And can the transaction be done without long models, and without repeated reviews, and without switching between multiple channels? Here's where the real value of self-executing AI shows, because it's capable of turning government service into a smart, interconnected, personalized experience, and closer to (non-demand service) in many cases".
Concerning the benefits to customers, Shahrouj stressed that they are large and direct, firstly: reducing time and effort, since smart systems can implement multiple steps in the background without the client feeling the complexity of the procedures, secondly: improving the accuracy of the service, because the decision or recommendation will be based on interrelated data rather than on a separate file or isolated procedure, and thirdly: increasing the level of fairness and consistency in the delivery of the service, by reducing the discrepancy resulting from individual needs.
Services will also become more proactive, so that the customer is alerted, or processed, or suggested the most appropriate service based on their situation and need, not based on their ability to search through dozens of channels.
Design of services
On whether this transformation threatens the future of the human element, Schahrouz said that the answer to this question is not in fear of AI, but in how to manage the transformation, noting that functions that rely on repetition, input, manual follow-up, and pattern responses will undoubtedly change, but in turn there will be a greater need for employees capable of designing services, analyzing their impact, managing algorithms, reviewing sensitive decisions, and managing risk. And understanding the needs of society.
He pointed to the World Economic Forum's Future of Jobs 2025 report which shows that rehabilitation and skills uplifting have become the most prominent strategies of institutions, especially in the government and public sector, with four out of every five participants in this sector expecting these actions to contribute to expanding the talent base.
He continued: "Artificial intelligence should not be seen as a replacement for humans, but as an executive partner that frees a government employee from repetitive business and pushes him toward higher-value roles. And that's what makes employee capacity building an essential part of successful transformation, not a side detail. Smart government needs not only smart systems, but human minds capable of guiding and accountable and developing these systems". He thought the sectors to start with were those with large volumes of transactions, accumulated data, redesignable procedures, most notably ID services, residency and visas. Because it relies on the verification and linking of recurring data and scenarios, health services, in particular appointments, initial separation, preventive follow-up, patient journey management, education services, such as academic guidance, certification and grant comparison, municipal services, including licensing, inspection, reporting, proactive maintenance, government human resources services, social support services, customs, taxes and government procurement, Where AI can detect risks, accelerate compliance, and improve compliance.
He stressed that starting not only with "easier service", but also with deeper services that have an impact on people's lives, "the real standard is not the number of automated services, but the amount of improvement in customer experience, lower time, higher confidence, lower cost, and improved decision quality. And this is where the importance of having new performance indicators that measure the actual impact of a transformation, not just how many systems are being launched, comes to mind".
He said: "This step confirms that the UAE is not treating the future as an upcoming event, but as an area to be designed and manufactured. Self-implementing AI, if applied with responsible, transparent governance and ongoing training of cadres, can represent a historic shift in the concept of government. A government doesn't wait for the client in line, it understands their needs beforehand, it doesn't just figure out the procedure, it reinvents them. It does not replace man, it increases his value and role in making services more humane, intelligent and efficient".
The languages of the world
For his part, the technical expert, Sami A Nour, stressed that the UAE was and still is a competitor in the use of artificial intelligence, where its technologies adopted something little by little before it was crystallized and reached what it was starting with the emergence of the concept of big data.
He said that several months ago the concept of AI agents emerged, and while this concept is still relatively new, it has been used experimentally and limited in Australian immigration and its tax authorities, as experienced by one of the relevant legal advisory bodies in Britain, but the bold and daring UAE, in the face of regional and global challenges, will take this concept to a whole new level, by applying it at an integrated government level covering half of the services, This transition will be used by nearly 12 million people of more than 200 nationalities.
It expects to cover this transformation with between seven and 15 primary languages initially with the development of all the world's languages later when the world's largest artificial intelligence center is completed within the state.
Sami A Nour explained that intelligent automation using AI facilitates connections between entities and generates automatic alerts throughout the stages of a transaction, while still often waiting for human intervention. When AI agents are enabled, human involvement in the relevant functions can be reduced to the minimum possible, provided the systems are properly directed and configured. Artificial intelligence will be able to make decisions and move between the stages of a client's journey and the execution of a service.
He pointed out that the need for human intervention will be close to zero percent, especially since an AI agent works in two directions, first in systematic procedures, and operational processes, where it works in secret without direct contact with the user, and the other direction is a support staff, where instant and intelligent chats are available, and they are integrated with the agent, he will be able to make direct decisions, and execute transactions with ease after responding to the client, receiving inquiries and consulting.
He pointed out that the initial reflections of this development will be first on technical data integrity, where it will not be manipulated in any way, because human intervention and manual input will be lacking, and transparency will rise to a higher level, away from personal and considerate decisions, making implemented decisions based on the right reasons at almost 100% unless there is a change to the AI system. Unless agents acquire human characteristics due to the evolution of linguistic analysis, then choices and decisions will be in place without any impact.
An integrated system .
In terms of information security, Sami A Nour stated that it would reduce the process of hacking and fraud, because these systems are free of human error, deception and deceit, and would be able to integrate with each other to ensure the highest standards of security, and it would reduce the possibility of data leakage, because access by individuals to them would be reduced as much as possible, and access would be restricted to a specific number of people, increasing the privacy of the user. Agents will also be continuously developed to respond to digital risks first.
He said that the centralization of development would allow agents to adopt modern systems, legislation and laws, thus reducing the budget spent on training, to focus on development and digital infrastructure. Agents can all improve them first and in a few minutes, and work will always be uninterrupted, without vacations, without any delay in the course of work, to execute waiting time, and spend time on more important things, without affecting the quality and accuracy of work.
Confirming that governmental work with the integrated system will be conducted under any future conditions or challenges in a safe and simultaneous manner, that none of the natural disasters that may harm the course of work will be affected, according to the standards of the data security system, and that the process of data analysis and study preparation will be facilitated, to improve quality of life and happiness, and to support the implementation of decision-making to access policies, improvements and legislation updated in record time, with the possibility of implementing and adopting them in return, And keep up with the developments first.
The two most important factors, in his view, are also the reflection of this trend towards public security, where the government system will be effective without allowing human threats to interfere and damage its workflow, limiting any perverse hands that may seek to destabilize the security and stability of the country by targeting its civilian facilities in any form, as well as a positive impact on the environment by reducing its carbon footprint, ending paper transactions from the beginning, and subsequently ending cash transactions in the future. And streamline data consumption by eliminating repetition and providing digital space.
5 benefits
The experts identified five benefits that society will reap from the digital transformation, namely reducing time and effort spent on service acquisition, improving output quality and reducing human error, ensuring a unified service delivery away from individual effort, intelligent foresight by processing transactions and proposing services before they are ordered, and self-improvement through systems' ability to automatically develop their performance based on data.
It also increases the effectiveness of the government system against threats of human interference and damage to its workflow and a positive impact on the environment by reducing its carbon footprint, ending paper transactions, ending cash transactions, and optimizing data consumption by eliminating duplication and providing digital space.
• 92% of CEOs in the UAE have complete confidence in AI governance.
• The UAE is the first government in the world to deploy AI at a national level.
• The state does not merely direct technology, but relies on a complete "reengineering" of government processes.
Source: Emarat Al Youm